Delivery

Delivery


UK orders are dispatched by Royal Mail.
I am currently using Royal Mail Signed for Delivery or Royal Mail Tracked 48. Smaller orders can also be sent via Hermes. Please select your preferred option at checkout.

I aim to dispatch all ready made orders within 24 hours - during busier times this may take a few days longer.
Tracking is provided on your dispatch email. (please check your spam folder if you don't receive anything) packages of high value will require a signature.
Parcels will be returned to sender after 3 attempts and the customer will incur a reshipping charge. I reserve the right to retain original shipping costs from any refunds if you decide you no longer wish to proceed with a purchase after delivery attempts have failed.
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Custom orders are usually dispatched in 3-4 weeks.
Overseas orders are dispatched by Royal Mail - all orders are posted with a Tracked service. Postage is automatically calculated at checkout on weight.
Postage costs do not include any import duty or taxes which may be due in your country. These are the buyer's responsibility.

Tracked shipping usually takes around 5-10 working days to arrive but may take longer.

Please note that international delivery times may vary due to factors outside my control, eg customs checks, extreme weather, Covid absence delays etc
Please allow up to 25 working days for delivery until contacting me if you haven't received your item. Royal mail do not accept items as lost until this amount of time has elapsed. 

UK buyers please allow 15 working days after dispatch. This is when royal mail class an item as lost and will process a claim. During Covid flare ups please be prepared for local delays as staff absences increase.

If you have a query about delivery please contact me stefpamperedpiggies@aol.com quoting your order number.